How Can We Help?

We're here to make sure you have the best experience with True Colors.

Email Us

Questions, feedback, or issues — we'd love to hear from you.

metamemeapp@gmail.com

Refunds

Purchases are handled by Apple. Request a refund through the App Store.

Apple Refund Guide

Common Questions

How does the color analysis work?

You take a selfie, and our AI analyzes your skin tone, hair color, and eye color to determine which of the 12 seasonal color types you belong to. It then generates a personalized color palette based on professional seasonal color theory.

Why do my results depend on lighting?

Accurate color analysis requires seeing your true skin tones. The app includes a lighting analyzer that helps you find the best conditions. Natural, indirect daylight gives the most accurate results.

What's included in the free version?

Free users get their seasonal color type, 4 best colors, 4 colors to avoid, metal recommendations (gold vs silver), celebrity matches, and hue/value/chroma analysis.

What does Premium unlock?

The premium report ($9.99, one-time) includes your complete 40+ color palette, personalized makeup guide, outfit combinations, detailed feature analysis, and share-ready style cards for social media.

Can I retake my analysis?

Yes! You can take a new selfie and run the analysis again anytime. Different lighting or angles may give slightly different results — that's normal.